For example, an operations team plans the resources required to boost production by 10,000 units a day. The service capacity management sub process focuses on the management, control and prediction of the endtoend performance and capacity of the live, operational it services usage and workloads. The group that authorises changes that must be installed faster than the normal process is called the. Capacity management subprocesses by abhinav kaiser in tech decision maker, in software on january 31, 2012, 9. Itil capacity management itil tutorial itsm certguidance. Itil capacity management capacity management ensures proper utilization of. Itil version 3 views capacity management as comprising three sub. Q capacity management considers three sub processes what. The capacity management process considers all resources required to deliver the it service, and plans for short, medium and long term business requirements.
Understanding customers current and future demands for it resources and producing. Capacity management maintains or manages capacity at all three levels. Learn vocabulary, terms, and more with flashcards, games, and other study tools. It gathers and then provides other stages with the data related to service capacity, service usage, and service performance. There are three officially defined subprocess of capacity management itil v3 process. A service capacity, business capacity, component capacity b system capacity, business capacity, component capacity c service capacity, business capacity, configuration capacity d system capacity, business capacity, infrastructure capacity explanation. Itil role subprocess, capacity manager, service owner3, applications. Capacity management is a process that extends across the service lifecycle. Bridging the mainframe capacity management knowledge gap 2 minute read mainframe organizations continue to embrace the nextgen staff during this mass exodus of.
Tools are used to help technicians like it operations to detect, for example, peaks in service usage, load, trends, etc. Capacity management reporting is the final sub process. This is reflected by the three subprocesses of capacity management. It ensures that the performance of all services, as detailed in service targets within slas and slrs, is monitored andmeasured, and that the collected. Itil capacity management aims to ensure that the capacity of it. Which of the following is a sub process of capacity management. To make it easier, itil suggests three subprocesses. This itil core foundation video explains about capacity management process and its subprocess which is part of service design stage. The output of this sub process is the service capacity report.